Mastering Business Intelligence Complexity - A Service-Based Approach as a Prerequisite for BI Governance

Integrated approaches to management support – Business Intelligence (BI) – have become widespread. The respective solutions have evolved to highly integrated, complex solutions that cannot be treated as sequences of isolated projects anymore and require central coordination and regulation. As a consequence, companies have begun to implement BI governance structures. However, these initiatives face the challenge that there is still a lack of insight into how to capture and track the underlying service landscape. Based on a framework for service delineation, two case studies are analyzed and discussed. As a result, a service oriented concept for supporting BI governance is derived. It complements the framework with aspects of solution composition and decomposition as well as for lifecycle management and thereby enables a holistic perspective in BI governance approaches.